Fidelity Quality Review

This is used to assist directors in identifying targets to support their employees in implementing Directive Supervision. These results can be printed but won’t be saved on this site.

Communication Component
1
No evidence of values in discussions with supervisors 		2 3
Values are evident in the department & typically through formal activities 		4 5
Values discussed frequently through incidental supervisory interactions
1
No evidence of behaviors being linked to values 		2 3
Behaviors are tied to values in supervisory interactions at least 50% of time 		4 5
Behaviors seamlessly tied to values in all supervisory interactions.
Coaching Component
1
Supervision is focused on supervisor as expert practitioners or performer 		2 3
Balance between supervisor as expert practitioner & proactive coaching 		4 5
Bulk of supervisory interaction is on purposeful coaching & building employee capacity
1
Discussion of customer or end user behavior with employee 		2 3
Balance between two extremes 		4 5
Supervision focused on employee behavior with customers or end users
Analysis Component
1
Supervisor reacts to detail & specific events 		2 3
50/50 		4 5
Supervisor gathers & analyzes information including trends
1
Supervisor spends majority of time on each customer or situational detail 		2 3
50/50 		4 5
Supervisor highlights & discusses employee practice trends
AreaScore
Communication
Coaching
Analysis
Total